Acadia Imaging Service Bureau

Frequently Asked Questions
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If you don't find the answer to your question here, please call us at (206)200-8636 or email us with your question.

   
 

I know I want my documents on a CD, but I'm not sure what format is right for me.  Can you help me?

 

An Acadia document imaging specialist will be happy to discuss your various options and help you determine which format makes the best business sense for your needs.  In general, .pdf format provides the simplest and most cost-efficient format for your documents.  

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Do I need special software?

 

No special software is needed.   

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Do I need special hardware?

 

A computer with USB drive or CD-ROM drive is the only thing you need.  Our media can be read by Windows, Macintosh, and other platforms.

 

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Do I need special training to use the document media?

 

Using the document media is as simple as a few clicks.  You can copy files directly to your own PC for use or leave them on the media and open them in Word, Acrobat, etc.

 

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What if I want another copy of my document media later?

 

Acadia will be glad to provide additional media copies for a nominal charge.  You can order multiple copies at the time of scanning or at any subsequent time.  Acadia will retain a copy of your media as a backup for one year as our standard policy (or longer upon request). 

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What storage/media options do I have?

 

Acadia stores electronic documents on USB thumbdrives, CD's or DVD's (upon request).  We recommend the use of thumbdrives because they in more common use on PCs at the present time.

 

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 Will you provide printed labels for my DVD's and cases?

 

Acadia provides custom-designed DVD labels and jewel case inserts.  Design and assembly are included at no additional charge for volume projects. 

 

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Can you upload the image files to our server?

 

Yes, but this might not be as cost-effective as providing you with CD's to be uploaded by your technician, who is already familiar with your network system.  The CD can then be used as your backup copy in case of disaster or as your archival copy.

 

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What electronic formats are used for the scanned documents?

 

Acadia scans to a variety of formats available on the market today.  TIFF, PDF, JPEG, BMP, and GIF are commonly requested formats.   TIFF is an imaging industry standard compatible with most document management systems.

 

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How can I tell what documents are on the CD? 

 

Your documents, or the main subject document, will be listed on the CD cover.  When you access the CD, the documents will be listed showing the names you provide for them. 

 

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Can you convert my paper files into editable Microsoft Word® or Acrobat PDF documents?

 

Yes, if you request Optical Character Recognition (OCR) when we scan your documents.  The quality of the resulting document depends on the scanning resolution and the quality of the original paper document.

 

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Can you OCR my documents?

 

Yes, Acadia utilizes state-of-the-art Optical Character Recognition (OCR) software.  

The software we use yields highly accurate results.  The accuracy of OCR depends upon the quality of the original paper documents.  If you would care to mail us a sample page or two, we would be glad to evaluate the OCR potential of your documents.

 

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Can I make changes or add notes to the scanned documents?

 

Not directly onto the CD.  CD's are a read-only medium, which protects your images from being deleted or changed.   You can annotate or otherwise edit Word documents once you copy them to your hard drive or other read/write media. 

 

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What if my paper is damaged or bound?

 

Papers which are damaged, torn, or bound will not be suitable for sheet-feed scanning and must be scanned on the flatbed.  Please provide us with information regarding the condition of your paper documents when requesting a quote, so we can give you a more accurate estimate of your project. 

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How secure will my documents be at your site?

 

Your scanning project will be handled by professionals with expertise in document imaging.  You can be assured of the careful and confidential handling of all your sensitive documents which are kept in our secure location.  We have never lost or misplaced a client's file.

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Will the sensitive information on my documents remain private?

 

Acadia handles highly sensitive client information on a daily basis.  We handle all types of private information including W-2 forms showing social security numbers, credit information, legal briefs, and government environmental reports.  

 

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Do you return my documents or destroy them after creating CD's?

 

Both options are available.  Acadia will shred documents should you choose to destroy your documents once they are archived.

 

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What is the geographical location of Acadia Imaging Service Bureau?

 

Acadia Imaging Service Bureau is located in Seattle, Washington.  We offer free pickup and delivery for large jobs greater than $500 within the local area. 

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How much do your services cost?

 

Pricing for scanning and other services is highly variable due to the volume of documents to be scanned, the nature of the original paper documents and the additional services requested.  However, as shown on our Prices page as an example, scanning is very affordable and can range from as low as $0.06 per page for high-volume, sheet-feedable work with variable pricing for other services, such as document preparation and OCR.    As a rule of thumb, documents which contain numerous staple and clips will run slightly higher in price.  To make your scanning project much more affordable, please remove staples at your office and insert colored sheets between sections, using binder clips to hold larger sections together securely.  For a detailed estimate, contact us directly with the details of your job. 

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Should I buy a scanner or outsource my scanning?

 

Scanning in-house requires investment in software to save your scanned images to a viewable format.  You will spend time and money for training your employee(s) on the software and hardware usage.  Many companies find outsourcing their scanning to be more efficient.  You save on the time and expense for setting up in-house scanning.  Your work is done by professionals with expertise in document scanning and conversion.

 

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Acadia Imaging Service Bureau
2040 Westlake Ave. N. #307
Seattle, WA 98109
(206) 200-8636
Email:  info@imagingservicebureau.com

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